Orders & Deliveries All orders confirmed by VA will be delivered to the address specified by the Customer for delivery at the time of the order.

Hand delivery: If you wish the order to be delivered to the delivery address, you will be notified by email and SMS of the delivery date / period and you will have the option to change the address and delivery date. About 30 minutes prior to delivery, you will be contacted by phone by the carrier.

Pickup in a VA store: As soon as the order has arrived at the shop, you will be informed by telephone that it may be collected at the shop.

Delivery times: The normal delivery time is 2 to 3 business days for Mainland Portugal and 6 to 8 business days for the Autonomous Regions.
For further information, please see Terms & Conditions

Returns The customer may return the product within 14 days of receiving it.
Terms and Conditions

Gifts If you wish to offer the products from your online purchase, you may request that these be wrapped in gift wrap* and/or include a personalized gift card, regardless of the delivery option you have chosen (delivery address or VA store).

* “OUTLET” products are not wrapped in gift wrapping paper. These products are wrapped in tissue paper and placed inside an outlet bag.